Return Policy for Cosmetic Items

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1. Eligibility for Returns

• Due to the personal nature of cosmetic products, we can only accept returns on items that are unused, unopened, and in their original packaging.

• For hygiene and safety reasons, opened or used cosmetic items cannot be returned or exchanged.
   

2. Timeframe

• Returns must be requested within 14 days of delivery (or purchase date for in-store sales).

• Proof of purchase (receipt or order confirmation) is required.
   

3. Non-Returnable Items

• Items marked as final sale or clearance cannot be returned.

• Gift cards and promotional items are not eligible for return.
   

4. Damaged or Incorrect Items

• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receipt with photos of the product and packaging. We will provide a replacement or issue a refund.
   

5. Refunds & Processing

• Approved returns will be refunded to the original payment method within 5–10 business days after we receive and inspect the returned product.

• Shipping costs are non-refundable unless the return is due to our error.
   

6. Exchanges

• We do not offer direct exchanges. If you’d like a different product, please return your eligible item for a refund and place a new order.
   

7. How to Request a Return

• Contact our customer support at Info@country-beauty.co.uk with your order number and reason for return.

• Once approved, we will provide return instructions.