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Privacy Policy 

At Country Beauty, your privacy is treated with the same care and discretion as your treatments.

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This notice explains how your personal information is collected, used and protected when you book or receive services at Country Beauty, operated by a sole trader.

 

Contact Details:- 

Nicola Wilkie

Country Beauty
Telephone: 01745 421101/ 07732 084202
Email: countrybeauty2025@icloud.com

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The Information Collected

To provide a safe, personalised and professional service, the following information may be collected:

  • Name and contact details

  • Address and date of birth

  • Appointment and purchase history

  • Payment information

  • Relevant health information (including allergies or medical conditions)

  • Photographs (only where consent is given)

  • Feedback or correspondence

  • Health information is collected solely to ensure treatments are appropriate and delivered safely.
     

Booking & Payments

Appointments are managed through the secure Wix booking system.

Payments are processed via Wix Payments and SumUp. Country Beauty does not store full card details

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Marketing Communications

From time to time, you may receive updates regarding appointments, seasonal offerings or special events.

You may opt out of marketing communications at any time. Your personal information is never sold, rented or shared for third-party marketing purposes.

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Lawful Basis for Processing

Under UK GDPR, personal information is processed under the following lawful bases:

  • Consent – for health information, photography and marketing (where applicable)

  • Legal obligation – where records must be retained for tax or insurance purposes

  • Legitimate interests – to manage bookings, maintain accurate client records and ensure client wellbeing.
     

How Your Information Is Protected

Personal information is stored securely using password-protected and encrypted digital systems. Any paper records are kept confidential and securely stored.

Appropriate measures are in place to protect your information from unauthorised access, misuse or loss.

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How Long Information Is Retained

Client records are retained for up to six years following your last appointment, in line with insurance and legal requirements. After this period, records are securely deleted or destroyed.

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Your Rights

You have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request erasure (where applicable)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

Requests can be made using the contact details above. A response will be provided within one month.

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Concerns or Complaints

If you have any concerns about how your information is handled, please contact Country Beauty directly in the first instance. You also have the right to lodge a complaint with the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk

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