Complaints Procedure
At my salon, your satisfaction is my priority. This procedure explains how you can raise any concerns about a treatment or service, and how I will handle your complaint promptly, fairly, and respectfully. My goal is to resolve issues quickly and ensure every client feels heard and valued.
How I Handle Complaints
At my salon, I am committed to providing high-quality services and a positive experience for every client. If something hasn’t met your expectations, I encourage you to let me know so I can resolve it promptly and fairly. Please follow the steps below to submit a complaint.
1. Raise Your Concern Promptly
If you are unhappy with a treatment, service, or experience, please let me know as soon as possible—ideally before you leave the salon or within 24 hours. This allows me to address the issue quickly while details are fresh.
2. Contact Me Directly
You can submit your complaint through my contact form, by phone, or in person at the salon.
Please provide: Your name and contact details
The date of your appointment
The service you received
A clear description of the issue
Any photos (if relevant)
3. Acknowledgement of Your Complaint
I will acknowledge your complaint within a reasonable timeframe. In most cases, you will receive a response within 48 hours, confirming that I have received your message and am reviewing it.
4. Investigation and Resolution
I will review your complaint personally and may contact you for additional details if needed. Once I have fully reviewed the situation, I will offer an appropriate resolution, which may include:
A follow-up appointment
A service adjustment
Product advice or alternatives
A refund or partial refund (depending on the situation)
5. Outcome and Follow-Up
I will communicate the outcome clearly and respectfully. My goal is to ensure you feel heard, valued, and satisfied with the final resolution. I may follow up to ensure everything has been fully resolved.6. Continuous ImprovementAll complaints are logged and reviewed to help me improve my services, training, and client experience.